Refund policy

Damages and issues
Please inspect your order upon reception, any shipping damage must be reported to the delivery service that brought you the parcel immediately.  Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The time limit for damage reports is usually 7 days from receiving so any claims must be submitted before this deadline.

Warranty
All products sold by Whiplash! are covered by the European standard two year warranty. Please contact general@whiplashdesign.eu if an item you received is incomplete or not functioning correctly. I will do my best to find a solution to your problem, either by sending out replacement parts or troubleshooting remotely. If the issue cannot be resolved, you will receive instructions on how to return the item, and be fully refunded once the product has been received by us. Shipping cost for warranty claims are paid for by Whiplash.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Unfortunately, we cannot guarantee acceptance of returns on some sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Shipping cost for these returns are paid for by the customer.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at general@whiplashdesign.eu